Report to:

• Academic Manager

Tasks:

• Be responsible for the learning success of your cohort of students, provide coaching and feedback to ensure they reach their language learning goals
• Work closely with your students to understand their goals, needs and weaknesses in language learning and support as necessary.
• Plan and ensure your students follow their optimal study rhythm by collaborating with Service Officers to book classes when needed.
• Meet your students during course to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system
• Support students with knowledge questions: send documents, arrange supplements
• Direct support for students (according to individual’s direct capacity)
• Contact the Teacher to provide updates on students’s study progress and enter into the CRM system.
• Ensure students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback.
• Identify and communicate to the Academic Manager the types of classes that are relevant to students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join.
• Create a fun, total English learning environment.
• Ensure student renewal rate (Upselling) & student referral rate (Referral) according to the center’s KPI
• Organize gratitude and student engagement activities (Honors, birthdays, facility activities)
• Other tasks as assigned by Manager

Requirements:

• University degree or higher in Foreign Languages, Pedagogy, Psychology
• At least 01 year of experience in positions related to education
• Fluent in English, IELTS certificate 6.5 or higher
• Proficient in office software, especially editing skills on Word, Power Point
• Dynamic, eager to learn, responsible and able to withstand work pressure.
• Good teamwork skill
• Have a laptop and work in shifts, work on weekends

Benefits:

• Competitive and attractive salary
• Bonus on New Year, Birthday, 13th salary…
• Full Social Insurance based on 100% salary
• Exciting career growth opportunities
• Participate in Company activitie
• Young, dynamic, professional working environment with many opportunities for personal development
• Participate in English skills training classes taught by foreign teacher

Contact:

0901.976.997 / minh.nhat@pteapac.com